Product Technical Specialist
SwedenCompetitive0 applicants
About this role
Job Description
Our client is seeking a Product Technical Specialist to play a key role in ensuring product serviceability, aftermarket readiness, and product quality for both new and existing product lines. This position acts as an important bridge between development teams, aftermarket operations, technical support, and field service functions.
The consultant will collaborate closely with cross-functional stakeholders across product development, operations, sales, and service organizations while contributing to technical documentation, product quality improvements, troubleshooting, and customer support initiatives.
Responsibilities
- Represent the Aftermarket function in New Product Development (NPD) projects and Product Improvement (PI) initiatives to ensure efficient product serviceability and support readiness.
- Coordinate and communicate project timelines, updates, and technical information with relevant aftermarket and service teams.
- Develop and maintain technical documentation including workshop manuals, individual parts lists, service requirements, maintenance plans, service kits, and serviceability reports.
- Initiate and coordinate documentation updates together with Parts Specialists during product improvement activities.
- Provide backend technical support to the Technical Support team when required.
- Contribute aftermarket insights and recommendations regarding product improvement priorities based on warranty data, field feedback, and product quality analysis.
- Collaborate closely with PMO, R&D, Operations, Sales teams, and external service partners to support product lifecycle activities.
- Prepare structured warranty reports, product quality statistics, and analytical summaries based on collected service and market data.
- Conduct product failure investigations, hands-on troubleshooting, and root cause analysis in partnership with R&D and manufacturing teams.
- Develop and deliver technical training sessions related to new product launches and support