Service Planner

Join our team as Service Planner in Vantaa, Finland!

We are seeking a proactive Services Planner to support our Field Services organization at Schneider Electric! In this critical role, you will coordinate and schedule field service operations at customer sites, ensuring the right parts, tools, documentation, and qualified Field Service Representatives are in place to deliver efficient, high-quality service that meets both customer expectations and workforce optimization objectives.

What will you be doing?

Prepare and validate Work Orders

Review and enrich incoming Work Orders to ensure all required information is accurate and complete (scope, customer details, installed base, urgency, Service Level Agreement, execution time, and contractual terms).

Plan and prioritize service activities

Manage and prioritize the backlog based on customer criticality, resource availability (Field Service Representatives, subcontractors), customer constraints, and material readiness.

Schedule field interventions efficiently

Assign and schedule work orders over a mid-term horizon (e.g. up to 3 months), optimizing resource utilization by minimizing travel, downtime, and overtime, and grouping interventions where possible.

Ensure readiness for execution

Confirm that all prerequisites are in place for successful intervention (parts, tools, access requirements, safety conditions, instructions, and accurate system data).

Coordinate with stakeholders

Work closely with Field Service teams, Order Management, Technical Support, and other internal stakeholders to align on priorities, resource allocation, and service delivery objectives.

Communicate proactively with customers and teams

Confirm appointments, clarify expectations, and share relevant constraints with both customers and technicians to ensure smooth execution.

Monitor execution and adjust as needed

Track ongoing interventions, support field teams remotely, and proactively reschedule or adjust plans in case of change