Hotel Valet - Guest Service

SantaPark Arctic World is a family-owned company with a big heart and a passion for excellence. Nestled in the heart of the Arctic, we offer a blend of luxury, local traditions, magic, and natures wonders all year round.

Arctic TreeHouse Hotel is a luxury hotel that brings comfort luxury and Lappish hospitality to life in a new way for our guests worldwide. We aim to make every guest's stay a lifelong memory and ensure guests feel at home through our service and atmosphere.

We are looking for new talents for Winter 2026-2027 from Finland and around the world

Are you our new Hotel Valet? (Main season 11/2026-3/2027)

Job description

Guest Service Team plays a crucial role in warmly welcoming and taking care of our in-house guests. The Valet and the front desk reception team work extremely closely to manage the guest service duties. This role is hospitality- and customer service-driven. Duties include:

High-end customer service

Serving welcome drinks and supporting the check-in processTransporting guests to and from their rooms

Delivering breakfast and room service

Rooming guests and introducing them to the sauna, fireplace, and other room features

Assisting guests with their requests throughout their stay

Upselling activities and gift shop products

Managing the luggage room

Setting up outdoor private dining areas

Delivering firewood to the fireplaces

Keeping valet vehicles clean and presentable

Maintaining outdoor sports equipment

Shoveling snow from entrances and supporting the Housekeeping team when needed

Running errands as required

General requirementsAbility to work independently as well as part of a team

Problem-solving mindset with a self-driven attitude

Outgoing personality with strong communication skills

Genuine motivation to learn and develop

Valid driver's license

Fluent English (additional languages are an advantage)

Legal right to work in Finland (Finnish work visa or EU residence)

Considered as an advantageAdditional language skills

Ability