Manager, Sales Processes and Tools
About this role
Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
Job Description
Konecranes' Business Area (BA) Port Solutions is looking for an experienced and customer-focused Manager, Sales Processes and Tools to strengthen our commercial excellence capabilities within the Commercial Excellence Processes and Customer Experience Team. This is a key role in our journey toward scalable and efficient global sales operations.
Responsibilities
- In this role, you will work with a strong outside-in perspective, playing a central role in designing, developing, implementing and governing end-to-end sales and account management processes. Your work will support business growth, improve customer experience and enable our global sales organization to succeed, while ensuring alignment with the BA Port Solutions Sales and Commercial Excellence strategy.
- In addition, you will act as the key business owner for sales and account management tools development, translating business drivers into prioritized CRM and other sales tools requirements in close collaboration with business stakeholders and delivery teams.
- Drive and manage the BA Port Solutions global sales process framework across consultative, transactional and distribution sales, ensuring clarity, consistency, and scalability.
- Own and continuously develop end-to-end sales processes (e.g. account management