Senior Global AR Operations Analyst
About this role
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
Located in Dublin - Workday's Accounts Receivable, Collections Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds.
About the Role
Workday is expanding its Global AR Operations team in Dublin and is seeking a highly skilled
Accounts Receivable Analyst, Collections
who wants to make their mark on a growing organization. This position is responsible for managing a portfolio of customer credit accounts in various capacities within the A/R team which include: customer service,
troubleshooting/resolving
past due balances and coordination with other Workday functional teams to assist in resolving issues. The ideal candidate is a self-starter, a great communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-pace environment.
Responsibilities
- Maintain a portfolio of customer accounts which includes: weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues and performance of customer account reconciliations as needed
- Analyze past due accounts and recommend best course of action to resolve the past due balances.
- Assist in reconciling transactions and balances to maintain accurate accounts
- Assist in the monthly calculation of the bad debt reserve
- Maintain accounts receivable customer files and records
- Investigate and resolve customer queries
- Advocate for best outcomes with consideration to customer impact. Customer follow up to determine needs have been met or develop ideas to help meet those needs
- Collaborates across teams while comfortably demonstrates effective communication to senior management audiences including presentations
- Special projects as assigned
About Workday
Basic Qualifications 5+ years of experience in Accounts Receivable or relevant customer facing experience Other Qualifications Accounting or other business degree preferred A genuine passion for customer service Excellent follow-through abilities and interest in seeing things reach a resolution Strong analytic and problem-solving skills Organized, detail oriented and accurate Professional demeanor Demonstrated ability to interface with all levels of management Solution oriented Excellent verbal, written and interpersonal communication skills Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com . Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.