IT Technical Specialist

We’re looking for an

IT Technical Specialist (workplace hardware, mobiles & common office services support)

to join us at Telia.

I’m

Tomas Lukoševičius

,

Head of Workplace Hardware & Country Onsite,

we are looking for a hands-on team member with a strong focus on practical work and supporting internal customers.

Your main location will be in Vilnius Saltoniškių 7A. Assistance from other countries may be requested during projects or substitutions. This is a full-time on-site position due to the role specifics.

If you enjoy problem-solving, working directly with people, providing reliable onsite support, working with various systems - this role is a great fit. Below we present most of the responsibilities and areas where you must have experience and where you will further deepen your practice and knowledge.

What you’ll do:

End-User Workplace Hardware & Mobile Support:

Provide onsite support and troubleshooting for computers, peripherals, and mobile devices (Windows/Mac/iOS/Android)• Manage device enrollment and administration (Intune, ABM)

Perform hardware repairs, components replacements, upgrades and diagnostics• Resolve software and operating system issues escalated by first-line support teams

Prepare and deploy devices for new joiners (imaging, configuration, onboarding)• Maintain accurate asset inventory across PCs and mobile devices in Plaza/ServiceNow• Manage equipment lifecycle

Support employee offboarding by coordinating the return of company equipment

Oversee equipment orders for computers and phones

Manage warranty cases across manufacturer platforms

Conduct annual workplace hardware inventory

Video Conferencing & Common Tech Office Services:

Support and troubleshoot video conferencing rooms, AV systems, cameras, microphones, room controls, and digital signage/room booking systems

Ensure meeting rooms are reliable, up to date, and fully functional through regular inspections and issue resolution

What will help you thrive in this role:

For this position we are looking for someone able to communicate well both with technical teams and end users. You also need:

Extensive experience providing IT support and onsite technical assistance, including troubleshooting hardware and software issues, resolving user incidents, and ensuring smooth day‑to‑day IT operations

Experience of managing both Windows and macOS environments, enabling effective troubleshooting, user support, and maintenance across multi‑platform workplaces

Proficient in computer hardware components, system imaging techniques, driver installation/management, and troubleshooting diagnostics. Experience supporting mobile devices (Android and/or iOS)

Familiarity with MDM platforms, including Microsoft Intune or similar solutions

Ability to disassemble and assemble computers and replace hardware components

Understanding of meeting room equipment and ability to perform initial problem analysis before transferring the problem to remote support administrators

Ability to stay calm when dealing with complex customer issues and complaints. Be able to communicate professionally with a variety of customers

Fluency in Lithuanian and English, both written and spoken

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a

Top Employer and Sustainability Leader

, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can

grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment.

Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.