Senior Service Delivery Manager
About this role
We’re looking for a
Senior
Service Delivery Manager
to join us at Telia.
I’m
Laurynas Urniežius
,
Lead of
Service Delivery Management team
in Telia. I have gathered a great team of like-minded professionals that I am proud of, and we are currently looking for an ambitious and forward-thinking Premium B2B customers Service Delivery Manager.
What you’ll do:
Technical Service Ownership -
Act as a trusted IT partner for Premium B2B customers, taking ownership of their services from both business and technical perspectives
Deep understanding of IT environments
Work with infrastructure, cloud, networking, and security services, ensuring you fully understand how customer environments are built and operated
Service Delivery Coordination (with technical depth) -
Ensure high-quality service delivery across infrastructure, cloud, network, and cybersecurity domains, while being able to deep-dive into technical
topics when required
SLA & Service Performance Management
Monitor service performance, analyze metrics and incidents, identify root causes, and proactively drive improvements
Problem Management leadership -
Take ownership after major incidents — understand technical impact, challenge teams, and drive resolution together with engineers
Customer relationship (IT leadership level) -
Act as a counterpart to client IT service delivery managers, translating business needs into technical requirements and vice versa
Continuous Improvement & Optimization -
Identify inefficiencies, reduce recurring issues, and drive automation and service optimization initiatives
What will help you thrive in this role:
We are looking for a Service Delivery Manager who combines
a strong service mindset with deep technical competence
.
Strong technical background in IT infrastructure
(cloud, virtualization, networking, operating systems, enterprise architectures)
Ability to understand and challenge technical solutions
You are not just coordinating — you are questioning, validating, and driving better technical outcomes
Hands-on understanding of IT operations
Including monitoring, incident/problem management, security, and infrastructure services
Experience working with engineering teams
Ability to communicate on equal footing with engineers and architects
Analytical and data-driven mindset
Comfortable working with metrics, logs, and service data to identify issues and improvement opportunities
At least 5 years of experience in IT service delivery / IT operations
/
IT engineer
preferably in complex IT or Telco environments
Strong understanding of ITIL principles
and ability to apply them in real, technical environments
Fluency in Lithuanian and English
Responsibilities
- Work with infrastructure, cloud, networking, and security services, ensuring you fully understand how customer environments are built and operated
- Monitor service performance, analyze metrics and incidents, identify root causes, and proactively drive improvements
Requirements
- preferably in complex IT or Telco environments
- and ability to apply them in real, technical environments
Nice to have
- Experience with cloud platforms (Azure / AWS)
- Knowledge of automation / scripting (PowerShell, Python)
- Experience with monitoring and observability tools
- Technical certifications (Azure, AWS, networking, security)
- Join us to shape smarter living for people, businesses, and the planet
- At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a
- Top Employer and Sustainability Leader
- , we drive change with large-scale, impactful projects while building a sustainable, inclusive world.
- Here, you can
- grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment.
- Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.