Program Manager, Vendor Operations
About this role
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.
We’re looking for a vendor operations program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity.
In this role, you will ensure we run efficient ad review processes to reduce delays that can impact campaign launches and delivery. You will serve as a bridge between Sales, offshore vendor teams, and cross-functional partners (Ads Policy) to resolve time-sensitive escalations, remove friction, and create a seamless experience for advertisers and sellers. You should be organized, action-oriented, and comfortable working in a tactical, queue-based environment.
Responsibilities
- Oversee day-to-day vendor operations: Monitor KPIs, SLAs, quality metrics, and agent output to help ensure ad review work is executed consistently and efficiently.
- Manage vendor relationships: Serve as a primary point of contact for vendor partners, build strong working relationships, conduct regular business reviews, and address operational or performance issues as they arise.
- Own sales escalations: Act as an escalation point for time-sensitive, complex ad review issues affecting Sales and advertisers, and turn recurring themes into actionable insights that improve processes over time.
- Strengthen escalation and quality controls: Support clear escalation paths and quality control processes for ad review, and help ensure teams are working against well-defined standards.
- Translate policy into execution: Turn policy guidelines into clear enforcement checks, training, and workflow documentation for the Ad Review team.
- Improve operational workflows: Refine and optimize vendor workflows so process steps are clearly documented and teams have the guidance they need to execute well.
- Drive efficiency at scale: Identify and implement practical improvements that increase efficiency, quality, and scale within vendor-supported ad review operations.
- Serve as a workflow subject matter expert: Support cross-functional teams by communicating partner needs and helping inform process, product, or tooling improvements.
- Partner cross-functionally: Meet regularly with Sales Managers and key cross-functional partners, including Ads Policy, Ads Product & Engineering, and Safety, to ensure the program is meeting current business needs and to gather and action feedback.
- Surface actionable insights: Share clear insights with leaders on trends, patterns, and areas for improvement across the ad review operation.
- Required Qualifications:
- 5+ years of experience in an operations role, preferably in advertising, tech, social media, or a similarly fast-paced environment.
- Experience managing vendor operations teams that support ad review, sales or support functions
- Process-oriented, with experience in standardizing and optimizing internal processes
- Strong communication and negotiation skills, especially with senior stakeholders
- Comfortable operating in a fast-paced and evolving work environment
- Able to manage time efficiently and navigate ambiguity
- Action-oriented and able to break down complex strategies into an actionable plan
- Strong analytical and problem-solving skills