Product Support Engineer, DAS EMEIA

Are you able to leverage your exceptional technical skills and experience to resolve incidents and manage change activities? If so, we have an exciting opportunity for you! Join our Digital Access Solutions (DAS) team at ASSA ABLOY, located in Joensuu, Finland. You will be part of a collaborative culture that empowers you to build a career you can be proud of!

What you would do as our Product Support Engineer

You would collaborate with customers and internal and external experts to resolve incidents related to our electromechanical and keyless locking solutions, as well as associated web applications. Your responsibilities would also include hosting and maintenance activities for our cloud-hosted solutions. While most shifts occur during standard Monday to Friday office hours, this role may occasionally require evening, night, and weekend shifts. We operate a hybrid work model to support you in this set up.

You would also:Support ASSA ABLOY's internal teams in a second-line support function for electromechanical and keyless locking solutions.

Ensure the smooth operation of Windows and Linux-based hosting environments.

Perform maintenance, change, and monitoring activities related to cloud hosting.

Offer technical support to selected enterprise customers.

Create and maintain technical documentation to facilitate efficient support and operations.

The skills and experience you need

We are looking for someone who has:Strong knowledge of digital solutions and the ability to take initiative and prioritize tasks effectively under pressure.

Fluency in the English language, both written and spoken, is required. Additional fluency in Finnish would be an advantage.

Familiarity with Service Desk operations and ticketing best practices.

Knowledge of Windows Server, Microsoft SQL Server, and baseline information security principles.

A driven individual who thrives in fast-paced environments, communicates effectively, and builds strong relationships with stakeholders.

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