AI Engineer, Support

Our mission and why it matters

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We do not just simulate risks. We build the tools that detect and stop them.

Why this role matters

Support is changing fundamentally.

At Hoxhunt, we are transforming our Support organization from a reactive support function into a technology-led, AI-powered operation where automation and engineering are embedded directly into how support is delivered and scaled.

As an AI Engineer, you will help build that future from scratch. You will design and develop intelligent support systems that improve automated resolution rates, reduce repetitive manual work, and proactively identify customer friction before it becomes a larger problem.

Unlike many AI engineering roles focused primarily on internal tooling, this role sits much closer to the customer experience itself. The systems you build will directly shape how customers experience Hoxhunt Support at scale.

You'll join the Support organization while also collaborating closely with our central AI automation team, helping shape broader AI-native ways of working across the company.

What you'll own and driveBuild intelligent AI agents and automation systems that transform how Support operates at scale.

Design AI-driven workflows for ticket triage, routing, escalations, automated resolution, and proactive issue detection.

Develop customer-facing support tooling and workflows that improve support quality, speed, and consistency.

Partner closely with Support, Product, and Engineering teams to solve operational and customer pain points through scalable technical solutions.

Continuously explore and adopt new AI tooling, agentic development workflows, and engineering a