IT Support Engineer

Looking to combine hands-on IT support with development-oriented work at one of the world's most famous game companies? Supercell is now looking for an IT Support Engineer to join its global IT team in Helsinki!

What will you be doing?

In this role, you'll combine high-quality end-user support with modern AI-driven development work, helping make everyday life smoother for Supercell employees around the world.

In this role, you'll work broadly across user support, device management, automation, and AI-assisted workflows. Your responsibilities range from solving demanding first- and second-line support cases to improving internal processes and building smarter ways of working with AI tools.

Examples of your work may include improving ticket handling with AI-assisted workflows, developing internal Slack automations, supporting onboarding processes, and helping colleagues adopt practical AI tools in their daily work. The role combines operational support responsibilities with continuous development work, and we hope you enjoy both hands-on troubleshooting and improving the bigger picture.

What makes you a great fit?

You might be the person we're looking for if you enjoy solving technical problems while also proactively improving how work gets done. You're someone who takes ownership, communicates clearly, and enjoys working closely with people in a highly collaborative environment.

We hope you're curious about AI beyond the hype and already have practical experience using modern AI tools to improve workflows, automate tasks, or solve real-life challenges. Most importantly, you're motivated to continuously learn, experiment, and make everyday IT support smarter and more efficient.

We expect you to have:

4-8 years of relevant IT experience, ideally combining user support and broader IT development responsibilities

Hands-on experience using AI tools such as Claude, Copilot, or similar in day-to-day work

Experience with workflow automation, prompt engineerin