Customer Care & Support Advisor – German and English Speaking - Rotating shift (Entry level)

Entity:

Customers & Products

Job Family Group:

Business Support Group

Job Description:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Join our Global Customer Care Team and advance your career as a

Customer Care & Support Advisor – German and English Speaking - Rotating shift

(Entry level)

In this role You will:

Be the first line of support for EV customers and charge point hosts across multiple channels including telephone, email, live chat, and social media

Champion bp pulse products and services by staying up to date on developments in our market-leading charging network

Manage, monitor, and respond to customer inquiries including complex or sensitive cases, while ensuring compliance with data privacy and reporting protocols

Play a key role in supporting our expanding global customer base in the EV ecosystem, across B2C, B2B and Demand Partners

Provide specialized support services including account deletion, processing receipts and refunds, and responding to social media inquiries

Manage your own caseload of customer interactions, ensuring exceptional service quality

Investigate and resolve customer dissatisfactions and complaints in a timely and compliant manner

Use multiple systems (e.g., Salesforce, Amazon Connect) to manage cases and document actions

Interact with customers in German and English language

What You will need to be successful:

Proficiency in German and English language

Excellent communication skills

Flexibility and resilience to manage evolving processes and workload

Strong multitasking ability to manage customer interactions and administrative tasks efficiently

Good problem-solving skills

Ability to work independently and in a team across a hybrid or hub setup

Ability to work afternoons and weekends from time to time

Experience using CRM platforms like Salesforce and telephony tools like Amazon Connect is good to have

At bp, we provide the following environment & benefits to you:

Shift allowance in addition to base salary for afternoon, night, and weekend working patterns

Different bonus opportunities based on performance, wide range of cafeteria elements

Life & health insurance, medical care package

Flexible working schedule: home office up to 2 days / week, based on team agreement

Opportunity to build up long term career path and develop your skills with wide range of learning options

Family friendly workplace e.g.: Extended parental leave, Mother-baby room

Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program

Possibility to join our social communities and networks

Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Travel Requirement

No travel is expected with this role