Markets Lead (Markets & Demand Planning) (f/m/x) - remote
About this role
Founded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 12 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company, and our 250+ employees enjoy up to two months of workation per year. We’ve also been recognised as a Top DACH Employer by Kununu for three consecutive years.
Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions.
If you thrive in an environment that values momentum, ownership, and impact, you’ll feel at home here. We’re a fast-paced, high-performance team that works hard and challenges itself everyday. To enable this high-performance every team member enjoys full autonomy over their location (we’re remote-first).
The Markets Lead – Southern Europe / Northern & Western Europe will play a pivotal role in steering refurbed’s commercial planning through data-driven forecasting and cross-functional collaboration for the respective regional markets cluster.
This role connects demand planning, market needs, and marketing investments to ensure marketing spend is aligned with overall market strategy.
You will work on demand forecasting processes, develop analytical frameworks to project sales trends, and translate marketing and commercial inputs into actionable plans — ensuring Refurbed’s markets remain agile, sustainable, and growth-focused.
You will work closely with performance marketing, category & supply teams, CRM, product, and other commercial teams.
WHO YOU ARE
5–7 years of experience in commercial strategy, performance marketing, marketing analytics, or demand planning within e-commerce or marketplace environments.
Strong quantitative and analytical skills; advanced Excel and Looker (or equivalent BI) proficiency.
Solid understanding of marketing metrics and e-commerce funnel KPIs.
Demonstrated deep expertise in Southern European / Northern & Western European market dynamics (cultural, commercial, and competitive). Able to translate local consumer behavior into marketing strategy. Native-level understanding preferred.
Southern Europe focuses on scaling growth in developing and high-potential Mediterranean markets with strong localization and brand-building needs across Italy, Spain, Portugal, France, and Greece.
North Western Europe focuses on accelerating growth and competitive positioning in mature, high-value markets across Ireland, the UK, Belgium, the Netherlands, and Luxembourg.
Responsibilities
- Market Lead: Lead a cluster of markets into long-term sustainable success in growth and efficiency.
- Commercial Marketing Integration: Serve as the commercial liaison by delivering market projections and insights that inform quarterly reviews and annual/quarterly budget planning.
- Marketing Strategy: You will define and own the end-to-end marketing strategy for your markets, using strong local consumer knowledge and insights to drive efficient scale and long-term market success.
- Cross-Functional Collaboration: Align demand expectations with marketing strategies across teams by translating complex data into actionable, stakeholder-ready insights.
- Demand Planning: Develop and communicate data-driven short- and long-term demand forecasts, integrating market KPIs, seasonality, and risk scenarios to guide strategic decisions.
- Media Buying: Drive effective upper-funnel media strategy by coordinating with agencies and brand teams, forecasting demand impact, evaluating ROI, and owning post-campaign analyses.
- Growth Projects: Identify, evaluate, and lead high-impact, data-driven growth initiatives in collaboration with cross-functional partners.
- Location & eligibility: This role is open to candidates based in Europe (including UK) only with a valid right to work
- WHY YOU WILL ENJOY WORKING WITH US:
- Our Culture and Values:
- Decisions should be made based on facts and not by hierarchy levels? We sure think so!
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
- You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
- Personal & Professional Development:
- You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
- We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
- We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.
- Flexibility:
- We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
- We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
- You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops
- …and much more! See https://careers.refurbed.com/ for further insights!