Operations Manager, Uber Eats, Finland
HelsinkiCompetitive0 applicants
About this role
About the Role
The Operations & Logistics Manager for Uber Eats in Finland plays a pivotal role in the rapid expansion and success of Uber Eats within the Finnish market. This is the first Operations Manager on the UberEats team in Finland, where you will be given the chance to optimize our current operations processes, enhance as well as develop partnerships which will be influential to the success of UberEats in Finland.
The successful candidate will work with stakeholders across the business to drive initiatives to harmonize our 3 operations (eater, merchant, courier) to turn our move from launch into a seamless, high growth marketplace across Finland.
Responsibilities
- Drive and own the operational efficiency and shape strategy for Delivery operations (Eaters, Couriers, Merchants) in the Finnish market.
- Coordinate high impact, cross-functional projects, ensuring alignment, visibility, and accountability across a diverse set of stakeholders.
- Analyze complex data, build models, and provide strategic insights to partner withsenior leadership in driving progress in the market and turning plans into execution.
- Conduct comprehensive root cause analysis of risks and opportunities, and develop actionable solutions to drive market growth.
- Actively contributing and shaping the Finnish P&L by identifying trends, and taking accountability for project outcomes and critical metrics.
- Required Qualifications
- 5+ years of experience leading high stakes and cross-functional projects.
- Understanding of the Finnish market and customers.
- Fluency in Finnish and English.
- Experience and ability to navigate with ambiguity and define as we go.
- Solid analytical/problem-solving skills and comfortable with SQL or similar data tools.
- Solid collaboration and stakeholder management skills - building deep, trust-based relationships with teams and cross-functional partners (e.g. Legal, Policy, Product and Tech)
- "Go get it" proactive mindset with operational rigor-balance