Junior Collections Analyst
About this role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
As part of the Collections team, you will be responsible for managing customer accounts in arrears, supporting customers through payment resolution, and delivering a high-quality, customer-centric experience. This role requires strong communication skills, attention to detail, and the ability to handle sensitive conversations professionally
Responsibilities
- Reviewing customers` accounts in arrears in order to make best decision to cover a debt;
- Contacting customers (inbound and outbound calls, e-mails) to help settle the payment and explain root cause of the outstanding balance to avoid default in payment in the future;
- Showing customer-centric approach so as to create excellent customer service experience;
- Supporting offline tasks to maintain proper workflow;
- Displaying proactive approach to the daily tasks when it comes to process improvements, better collection methods, working faster and
- easier.
Requirements
- Excellent, verbal and written, communication skills in Polish and English;
- Readiness to work from 9 a.m. - 5 p.m. or 10 a.m. - 6 p.m.;
- Proven commitment to high quality customer service;
- Ability to handle difficult customer calls;
- Positive attitude towards customers, colleagues, changes and challenges;
- Accuracy and autonomy in action;
- Good work organization and prioritization skills;
- Good PC skills (MS Office);
- Experience in debt collection or call
- centre
- will be an asset.
- Location expectations
- This role is designated as home-based remote.