Key Account Manager Crew Lead - Spain 🇪🇸

Health can’t wait . Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture . We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. The Key Account Management team Our Account Management team’s purpose is to make our key accounts grow with Alan. We are looking for someone to help us take care of our growing portfolio of clients. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems. ⭐️ The role ⭐️ As a Key Account Manager Crew Lead, you will: Support the team to: Handle a portfolio of companies Ensure client loyalty : build and maintain strong customer relationships with key stakeholders, display a customer-centric approach to allow our clients to achieve their goals through Alan, quickly identify potential signals of dissatisfaction, identify and implement solutions to answer them. Build customer engagement : ensure successful onboarding of new accounts and new users, analyze and present consumption reports to customers through business reviews, promote Alan partner in health positioning to generate massive adoption by the employees and the admins, turn our best customers into Alan ambassadors, identify and execute out-of-the-box initiatives to engage Alan customers. Cross-sell / upsells portfolio based on opportunities detected through customer needs and pain points. Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability. Drive change in products and services , and act as the voice of the customers to product and operations teams. Support acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams. Tool Development & Optimization – Build and contribute to the development of tools and resources to support team efficiency and effectiveness (e.g., narrative frameworks, QBR templates, renewal pricing models, onboarding) Stakeholder Management – Ensure alignment and coordination across the Key Account Management team to support and contribute to Alan Spain's overarching business objectives Strategic Planning – Proactively plan and forecast team requirements across processes, resources, and headcount, anticipating future needs and scaling challenges Talent Acquisition Leadership – Lead recruitment efforts to build and grow a high-performing team Lead the renewal campaign. ⭐️ Is it what you are looking for? ⭐️ You may be a great fit at Alan if you have/are: At least 6 years of experience in a customer-facing role (Sales, Account Management, Key Account Management, Pre-Sales) with frequent interactions with C-Levels Proven experience managing or leading a Sales or Account Management team ( 3+ years ) Excellent track record - we are looking for over-performers Experience with companies of more than 300 employees Passionate about healthcare . Eager to deepen your understanding of health insurance market dynamics, trends, and our products. Based in (or willing to relocate to) Madrid or Barcelona. Experience in insurance/employee benefits is a plus but not mandatory Hard skills: A skilled negotiator , consistently achieving favorable outcomes while building long-term, trust-based relationships with transparency and empathy. Positive lobbying: ability to identify key influential figures and to cultivate and grow a network Fluent in Spanish and advanced level of English , both spoken and written. Good problem-solving skills (problem structuring and identification of relevant stakeholders and potential solutions) Strong analytical skills : adept at creating data-driven reports, extracting valuable insights from data, and structuring problems effectively. Soft skills/ Behavioral traits: Strong active listening skills and empathy Ability to create long-term relationship based on trust and transparency Ability to work independently in a fast-paced environment Quick learner with growth mindset : we