Customer Success & Data Operations Associate
About this role
About Ethira
Ethira is an early-stage startup based in Stockholm building technology solutions to automate third-party risk management monitoring for regulated financial institutions and high growth tech companies. We are a small, fast-moving team backed by venture capital, and we are looking for hungry, scrappy individuals who want to get in on the ground floor and help shape the company’s trajectory.
About the Role
Responsibilities
- Customer Data Onboarding & Operations
- Own the end-to-end data onboarding process for new customers, including data ingestion, cleaning, normalization, and validation•
- Work directly with customers to understand their data formats, resolve discrepancies, and ensure a smooth handoff into the platform
- Develop and maintain repeatable processes for handling diverse and often messy data sources across the insurance and financial services verticals
- Build expertise in the product’s data model and become the go-to person for data-related questions internally and externally
- Customer Success & Relationship Manag
About Ethira AB
Ethira is an early-stage startup based in Stockholm building technology solutions to automate third-party risk management monitoring for regulated financial institutions and high growth tech companies. We are a small, fast-moving team backed by venture capital, and we are looking for hungry, scrappy individuals who want to get in on the ground floor and help shape the company’s trajectory. About the Role We are looking for a Customer Success & Data Operations Associate to serve as the critical bridge between our customers and our engineering team. In this role, you will own the customer data onboarding experience end-to-end: working directly with customers to understand their data, cleaning and normalizing it for ingestion into our platform, and ensuring a smooth, service-minded implementation process. You will be our customers’ primary point of contact for data-related matters and will work closely with the engineering team to resolve technical issues and feed product insights back into the roadmap. This is a hands-on, high-ownership role at an early-stage company. You should be comfortable operating across the full spectrum - from cleaning messy CSV files to hopping on a call with a customer to walk them through an integration. We need someone who will figure things out, move fast, and deliver a very high level of customer service.