CX Resource & Staffing Manager, EMEA
About this role
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As the CX Resource & Staffing Manager, EMEA, you'll help GitLab's Customer Experience Engineering team build a stronger, more proactive approach to delivery planning across the region. In this role, you'll support resource management for Professional Services and Education Services, helping match the right people to the right work at the right time while keeping regional needs, timing, and delivery priorities in view. Reporting to the Manager, CX Resource and Staffing Management, you'll play an important part in moving the team from reactive scheduling toward more data-informed planning and clearer operational visibility. In your first year, you'll focus on building dependable staffing rhythms, improving data quality and workflow consistency, and giving regional stakeholders better insight into allocation health, demand patterns, and coverage risks. This is a strong opportunity for someone who enjoys operational problem-solving, cross-functional coordination, and helping delivery teams work with more clarity and confidence.
Some examples of our projects:
Supporting staffing across Professional Services and Education Services engagements by aligning resource availability, skills, timing, and regional requirements
Improving resource request workflows, allocation data quality, and reporting practices so delivery leaders can make faster, better-informed staffing decisions
Responsibilities
- Manage staffing and allocation activities across assigned EMEA engagements, matching available resources to project requirements, schedules, and regional considerations.
- Maintain resource allocations in Kantata and quickly identify scheduling conflicts, coverage gaps, and changes that could affect delivery plans.
- Monitor utilization and allocation health, surfacing over-allocation, under-allocation, and bench risks early so teams can respond in time.
- Prepare recurring staffing views, dashboards, and operational updates that help delivery leadership understand current capacity and near-term needs.
- Coordinate resource request workflows from intake through assignment, ensuring requests are complete, routed correctly, and handled consistently.
- Support cross-team and cross-region resource sharing, including coordination that helps teams work effectively across broader delivery needs.
- Maintain accurate workforce data for assigned resources, including skills, certifications, language capabilities, and availability details.
- Reinforce process adoption and improve workflow consistency, helping the team build toward stronger forecasting, capacity planning, and operational partnership over time.
Requirements
- Experience in professional services operations, resource coordination, staffing, delivery operations, or a similar operational environment.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and keep work moving across competing requests.
- Comfort working in professional services automation (PSA), scheduling, customer relationship management (CRM), or similar systems; Kantata experience is a plus.
- Solid analytical skills and confidence using spreadsheets, dashboards, and operational data to identify patterns, risks, and follow-up actions.
- Clear communication skills and the ability to work effectively with delivery managers, project managers, and peers on staffing updates and schedule changes.
- A practical, process-oriented approach to improving workflow quality, request handling, and data hygiene in a fast-moving environment.
- Ability to work well in a remote, asynchronous setting while staying organized, responsive, and aligned with team priorities.
- Interest in growing from strong tactical execution into broader support for forecasting, capacity analysis, and workforce planning.
- The CX Resource and Staffing Management team helps delivery teams make effective staffing decisions by bringing structure, visibility, and consistency to how work is assigned and tracked. The team supports resource planning across services organizations, helps improve the quality of allocation and skills data, and creates the operational foundation needed for better utilization, forecasting, and delivery readiness. As GitLab continues building a Resource Management Center of Excellence, this team is helping shift the business toward a more proactive and data-informed model for planning. Team members work closely with delivery leadership, project stakeholders, and regional peers in an all-remote environment, with a strong focus on collaboration, accountability, and continuous process improvement. GitLab also supports team members through a remote, asynchronous work environment and benefits and programs designed to support overall well-being, growth, and flexibility.