Revenue Assurance Lead

About this role

Responsibilities

• Service Delivery & Quality
• Own the day-to-day delivery of the
• Invoice Validation service
• across gas, electricity, and water accounts
• Ensure invoices are validated accurately against contracts, tariffs, meter data, and consumption patterns
• Maintain high standards of quality, consistency, and documentation across all validation activity
• Revenue Recovery
• Identify billing errors, overcharges, and discrepancies that create
• recoverable value for clients
• Build clear, evidence-based cases for submission to suppliers and water companies
• Manage and track the
• recovery pipeline
• , ensuring timely progression and measurable outcomes
• Client Delivery & Communication
• Act as a subject-matter expert for invoice validation, supporting internal teams and client queries
• Contribute to client reporting, ensuring results and recoveries are clearly explained and contextualised
• Support client meetings and reviews with
• data-driven insights and platform demonstrations
• where required
• Process Ownership & Continuous Improvement
• Take ownership of invoice validation processes, ensuring they are
• efficient, scalable, and fit for purpose
• Identify and implement improvements to workflows and service delivery
• Align processes with broader operational and client service strategies
• Subject-Matter Expertise
• Develop and maintain strong knowledge of
• energy and water billing structures
• , industry practices, and common error types
• Stay informed on market and regulatory changes impacting billing and validation
• Act as an escalation point for
• complex validation issues
• , providing solutions and expert guidance
• Collaboration & Support
• Work closely with analysts and cross-functional teams to ensure seamless service delivery
• Provide coaching, guidance, and knowledge sharing across the team
• Support onboarding and continuous improvement through
• training and best-practice documentation
• Governance & Risk
• Ensure all validation activity meets
• client requirements, compliance standards, and internal controls
• Identify and escalate risks, recurring issues, or systemic supplier errors
• Maintain clear audit trails and documentation to support compliance and audit readiness
• What You Bring
• Essential Skills & Experience
• Strong analytical skills with
• exceptional attention to detail
• Advanced Excel skills and confidence working with data
• Ability to manage workloads, prioritise tasks, and meet deadlines in a fast-paced environment
• Excellent communication skills, with the ability to explain complex issues clearly
• Highly organised, self-motivated, and accountable for delivering results
• Strong problem-solving skills and ability to work independently
• Desirable Experience
• Experience in
• invoice validation, billing analysis, or revenue recovery
• Knowledge of the
• energy and/or water sectors
• Experience using invoice validation or billing software
• Why Join World Fuel?
• Opportunity to make a
• direct commercial impact
• through revenue recovery
• Be part of a collaborative and growing team within a global organisation
• Develop deep expertise in a
• specialist and high-demand area
• Competitive salary and benefits package
• #WFS