Location Support Specialist (Tech) - Sales Market Finland, Latvia, Lithuania & Estonia

About this role

Responsibilities

• As the Location Support Specialist, you provide on-site technical support by troubleshooting hardware, software, devices, and network issues, while ensuring smooth installations, configurations, and daily operations across offices, stores, and warehouses. You maintain documentation, coordinate with infrastructure vendors, and support colleagues with equipment, setups, and incident resolution.
• You will:Provide on-site support for hardware and software issues that cannot be resolved remotely
• Troubleshoot and repair user equipment, including laptops, mobile phones, tablets, and meeting room devices
• Support local colleagues with setup, maintenance, and troubleshooting of devices and systems
• Provide hands-on technical assistance to office, store, and warehouse teams, ensuring uninterrupted daily operations
• Support office network and access point issues in collaboration with the Global Network team
• Distribute spare parts and equipment to stores (e.g., phones, tills) and assist with local installations
• Conduct inspections, configurations, and installation of technical equipment for new joiners and relocations
• Maintain accurate documentation and follow up on tasks and incidents using ServiceNow
• Act as the local contact for infrastructure vendors (e.g., ISP, telephony) and assist with physical checks and maintenance
• WHO YOU ARE
• You are a curious and solution-oriented support professional with basic IT troubleshooting knowledge, strong communication skills, and a calm, structured approach to solving technical issues. You enjoy helping others, learn quickly, collaborate well, and bring a service-minded attitude supported by relevant education and hands-on experience. Previous experience in IT support or a customer service environment is meriting
• Hands-on experience with user devices, networks, and hardware setups is an advantage
• Basic knowledge of hardware and software troubleshooting
• Strong problem-solving and multitasking abilities
• Good commun