Systems Engineer (VoIP)

Are you someone who enjoys solving technical issues, working close to telecom and VoIP infrastructure, and making sure critical services run smoothly?

Nice to meet you! I'm Milja Valentine, a Senior Talent Partner at LeadDesk. Together with Samu Lehtonen, our CPaaS Operations Manager, we are now looking for a VoIP Engineer to join our CPaaS Operations team in Helsinki.

CPaaS (Communications Platform as a Service) is the telecom side of LeadDesk's contact center business and an important growth area for us. In this role, you'll work close to the core of our telecom and VoIP infrastructure, helping us maintain, develop, and troubleshoot the environments and services that support LeadDesk's voice traffic across Europe.

What's in it for you A chance to deepen your expertise in VoIP platforms and technologies as part of a growing business area at LeadDesk

Work with telecom infrastructure supporting one of the highest operator volumes in Finland while collaborating across multiple European markets

Freedom to utilise modern AI and automation tools in your daily work in the way that best supports your workflow

A supportive and low hierarchy team environment where people help each other, share knowledge openly, and enjoy working together

Experience a truly international work environment, collaborating with talented colleagues from 27 nationalities across 8 countries in a multicultural and diverse setting

Flexible and hybrid. Enjoy work life balance with flexible hours and a hybrid model, with 3 days a week at our HQ Helsinki office in Kallio

We take care of our people. Benefits include lunch, culture, sports and wellbeing benefits, and comprehensive occupational healthcare. Our welcoming office is always stocked with snacks

What you can expect as a VoIP Engineer at LeadDesk Monitoring and maintaining LeadDesk VoIP infrastructure across multiple countries

Supporting and developing in-house and open source systems in Linux server environment

Investigating and re