Process Improvement Manager
About this role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
About the Role:
As a Process Improvement Manager in our EU Operations team, you will play a pivotal role in enhancing operational efficiencies. Your expertise will be essential in simplifying and standardizing various processes within the team, ensuring streamlined, efficient and effective operations and improved service delivery to our clients thus supporting both the Operations Transformation and Growth Agenda.
Responsibilities
- Analyse existing operational processes , measure outcomes, and identify opportunities for simplification, standardization, and efficiency, while identifying and eliminating redundancies.
- Utilize problem-solving tools for root cause analysis illustrating bottlenecks, redundancies, vulnerabilities, and opportunities for enhanced efficiency or effectiveness laying out productivity gains and impacts.
- Based on analysis undertaken develop and implement strategies to streamline operations, reduce complexities, and eliminate redundancies.
- Presents findings and recommendations to business process owners and project teams.
- Collaborate with various departments to understand business impacts and contribute to solution development.
- Coordinate cross-functional activities, ensuring alignment with business objectives and integration of new processes.
- Participates in pre-implementation of process projects to determine the level of involvement and risk to assigned organization.
- Monitor and report on the effectiveness of implemented strategies to leadership team making adjustments as necessary.
- Research and benchmark best business practices and advancements both within and outside the organization and to implement continuous process enhancement.
- Facilitate the adoption of new technologies into existing business processes, ensuring sustainable and quantifiable improvements leading to improve quality , customer satisfaction and cost performance.
- Frequently interface with business lines, including management, and/or internal resources
- Facilitate training sessions for team members on process mapping , tooling , techniques, new processes and standards.
- Qualifications and Preferred skills:
- Bachelor’s degree or equivalent
- Minimum 6 years of overall work experience of which 3 years in process improvement and optimization, preferably in merchant acquiring or financial services operations.
- Conceptual knowledge of fundamental theories, principles and practices, and basic understanding of business operations.
- Strong analytical skills, ability to interpret complex data and proficiency in data analysis tools.
- Effective communication, verbal and written presentation and interpersonal skills.
- Proficient in process mapping , process modelling, process controls and workflow analysis.
- Familiarity with Lean, Six Sigma, or other process improvement methodologies.
- Project management certification or experience.
- Effective influence, change management, and coaching skills
- Location expectations
- This role requires working from a U.S. Bank location three (3) or more days per week.