Vaccines Account Manager (x3 Field Based)

About this role

Responsibilities

• Identify, build and sustain long‑term relationships with key customers, influencers and system stakeholders across prioritised territories.
• Diagnose local and regional barriers to vaccination uptake and co‑create targeted engagement plans that address gaps and enhance VCR performance.
• Execute compliant promotional engagements, both face‑to‑face and virtual that drive behaviour change aligned to brand strategy and increase vaccination uptake.
• Facilitate tailored education, workshops and capability‑building initiatives for local and regional stakeholders.
• Utilise approved data sets and dashboards for iterative planning, tactical implementation, and accurate CRM documentation including digital consent acquisition. Gather real-world market insights to inform future strategy and messaging.
• Be accountable for the pull‑through of marketing campaigns (Marketing retains campaign creation ownership) and for translating customer insight to refine local execution.
• Partner with Vaccine Healthcare Leads in overlapping geographies to ensure compliant and cohesive delivery across accounts.
• Maintain exemplary standards of governance and ABPI compliance across all engagements and materials.
• Skills and Competencies required:
• Account management excellence: skilled in prioritisation, stakeholder mapping and tailored engagement planning.
• Influencing skills: able to engage credibly with system leaders, clinicians and system partners.
• Commercial & analytical acumen: uses data to identify barriers, prioritise accounts and measure pull‑through effectiveness.
• Communication & education delivery: able to facilitate workshops and translate complex information clearly.
• Governance & compliance mindset: strong understanding of ABPI and internal SOPs.
• Collaboration: works effectively with peers, Marketing, Vaccines Healthcare Leads, and cross‑functional teams.
• Resilience & adaptability: navigates regional and local variation and responds quickly to emerging needs.
• Ways of Working required:
• Win as One Team: Collaborates proactively with field and marketing to ensure aligned execution and shared outcomes. Collaborates closely with Vaccines Healthcare Leads across territories to drive a One Team approach to execution.
• Focus on What Matters: Prioritises activities that most effectively improve vaccination uptake and closes gaps that drive inequality.
• Act with Urgency: Responds rapidly to emerging barriers, seasonal pressures and customer needs while maintaining high compliance standards.
• Experiment, Learn & Adapt: Tests new approaches, applies learnings and continuously improves customer engagement quality.
• Embrace Diversity & Inclusion: Respects diverse stakeholder perspectives and creates an inclusive environment that strengthens decision‑making.
• Speak Up & Be Open‑Minded: Encourages constructive challenge and transparent communication to enable better outcomes.
• Experience required:
• Significant in customer‑facing or commercial roles within life sciences or healthcare.
• Proven capability in building strong external relationships and influencing key decision‑makers.
• Experience collaborating with Marketing to enhance promotional materials and execution.
• Bachelor’s degree and ABPI Diploma required.
• Field‑based role with regular travel across assigned geography and occasional travel to the UK office.
• Required Skills:
• Account Management, Account Management, Adaptability, Business Compliance, Contract Management, Customer Engagement, Customer Experience Improvement, Customer-Focused, Customer Insights, Customer Management, Customer Needs Assessments, Customer Service Improvement, Data Analysis, Engaging Leadership, Health Care Systems, Managing Workshops, Market Analysis, Open-Mindedness, Pharmaceutical Sales, Prioritization, Product Knowledge, Project Management, Sales Proficiency, Sales Target Achievement, Stakeholder Engagement {+ 2 more}
• Preferred Skills:
• Current Employees apply
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• Current Contingent Workers apply
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• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Employee Status:
• Regular