NRSWA Notification Administrator

NRSWA Notification Administrator

Prenton

Salary from £27,498 per annum

Grade EN2

Permanent

Work pattern: Sunday to Wednesday, 8am – 6pm (37 hours)

Interviews expected week beginning 8th of June 2026

Help us create a better future, quicker

As NRSWA Administration, you’ll ensure all required road opening notices and permits are raised and processed within statutory timescales, enabling contracting partners and internal teams to operate within legal and regulatory requirements. The role also involves managing and processing fault-related plant maintenance orders and scopes, supporting accurate cost allocation and timely payment. In addition, it provides an efficient and effective support service to coordinate all activities associated with the repair of HV and LV faults within the Operations function, while also handling fault and emergency overflow calls from the DCC to ensure timely response and support the achievement of key operational performance metrics.

What

you’ll

be doing

To raise the appropriate Plant Maintenance Orders on an on-going daily basis to facilitate any work on the network.

To raise and process within appropriate timescales the relevant paperwork to allow the raising of road opening notices/permits, e.g. within 2 hours of us starting to excavate on a fault.

To raise and process within appropriate timescales the relevant planned notices and permits to allow planned works to commence

To raise and process the relevant work instructions for our cable contractor partners on an on-going basis.

To raise and process any requests for purchase orders relating to faults on the network.

To process the necessary invoice for re-chargeable work.

Liaison with contractors to ensure correct controls and monitors are in place

Co-ordination of field staff resources

Raising, control and processing of appropriate operational paperwork

Raising, control and processing of appropriate paperwork to ensure compliance with current legislation

Collection of technical and non-technical information from field staff to ensure the accurate and timely passage of information to various internal staff and other business units.

Preparation and dissemination of appropriate weekly and monthly reports

Responsible for dealing with faults and emergency overflow calls from the DCC to aid appropriate metrics.

What

you’ll

bring

Knowledge of Energy Networks policies, procedures and working practices.

Working knowledge of health, safety and environmental legislation.

Developed customer service skills

Good interpersonal skills

Excellent telephony skills

Excellent time management skills.

Developed negotiation and communication skills.

Knowledge of excavation and lay contract terms.

Flexible approach, responding quickly and flexibly, where required, initiating change and supporting others.

Ability to recognise unacceptable customer and business outcomes and therefore escalate responses to secure an appropriate resolution.

Knowledge of relevant IT support systems and processes.

Minimum Criteria

Customer service skills and experience

Call handling experience

Experience working with Microsoft office packages

What’s

in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy

a number of

other benefits. With our pension scheme,

we’ll

double match your contribution up to a company contribution of 10%

.

At ScottishPower, we believe

it’s

the

little things

we do in life that make

a big difference

. From helping you look after your family’s wellbeing, save for your future and

take personal steps for climate action – our benefits are designed to help you do just that

so

that you have everything you need to take care of your world – today and tomorrow.

That’s

why our benefits include:

36 days annual leave

Holiday

P

urchase – perfect your work/life balance with extra annual leave

Share Schemes

Payroll

G

iving and

C

harity

M

atch

ed

F

unding

Technology Vouchers – save more and spread the cost of your technology pur

chases

Electric Vehicle Schemes – to help you transition to green/clean driving

Cycle to Work scheme and

P

ublic

T

ransport

S

eason

T

icket

L

oans

Healthcare benefit o

ptions

including:

D

ental

I

nsurance,

P

rivate

M

edical

I

nsurance,

H

ealth

C

ash

P

lan

and annual

H

ealth

A

ssessments

Life Assurance (4x salary)

Access to

Savesmart

financial wellbeing support