Job Description
Aberdeen plc. is one of the world’s largest investment companies, and we are built on a long standing culture of caring about the future and making a positive impact. Together we invest for a better future. We do it to make a difference to the lives of our clients and customers, our employees, society and our shareholders. Our strategy is to build a vibrant and value-creating purpose-led organisation, with the current and future needs of our stake holders at the heart of all we do.
Our corporate function is at the heart of our business and responsible for developing and delivering our IT Strategy, managing our data, managing change programmes, developing and implementing software solutions, as well as maintaining the integrity and performance of our systems, infrastructure and applications. The role of the corporate function is increasingly pivotal to the success of Aberdeen, and we aim to deliver both the innovation and responsiveness needed in today’s competitive and fast-changing investment and regulatory landscape. The corporate function also ensures that our services and solutions are seamlessly aligned across our global platforms to enable every aspect of our business to operate smoothly and efficiently.
Reporting to the Service Deliver Manager (ITAM) the Service Strategy & Governance Analyst will support the delivery of the corporates strategy by executing and tracking of progress against a clear roadmap and operating plan in place. This will span a number of areas including financials, people / manpower, sourcing partners, and improvement initiatives to develop required capabilities and increase performance.
The role holder will collaborate across corporate, ITS and the wider business to champion the vision and strategy for IT service management.
Key Outcomes
Supports the Service Protection Manager (ITAM) in the execution of the corporate vision and strategy
Develop and maintain high level policies and procedures for Enterprise Services for governance and oversight
Works as part of a team to deliver operating plans for corporate, in line with wider Technology operating plan, covering key areas such as supply / manpower, financials, KPIs, capability development, improvement initiatives, risks etc
Tracking and reporting on progress against the operating plan and roadmap underpinning the corporate strategy, ensuring exceptions are communicated and managed appropriately
Working in partnership across corporate (and other teams as appropriate), to maintain a detailed operating model for the corporate function, with clearly defined functions and processes, toolsets, organisation structures and appropriate use of sourcing models
Analysis and reporting of financial budgets and manpower plans to deliver services, ensuring they are in line with agreed operating plans, and are reviewed regularly
Monitoring and tracking against Enterprise Services KPI’s, synergies and cost saving targets.
Help to understand and map the business value of our services.
Assist in defining and embedding a knowledge management strategy across corporate.
Assist in the development and implementation of a robust approach to service portfolio management that manages the introduction of new services, changes to existing services and the prioritisation of investments based on customer demand / needs and value
Assists in the tracking of future demand and assessing impact as necessary
Plan and manage Service Strategy & Governance assigned initiatives as appropriate
Skills & Experience