IT Service Management Specialist, Espoo

Are you looking for the next step in your IT career? Do you already have a solid command of ServiceNow and a passion for making service management processes run like clockwork? We are looking for an independent and quick-learning IT Service Management Specialist for our client's global, multi-vendor environment. Read more below and apply today!

About the role

In this role, your main focus will be on the daily essentials of IT service management. You will start with the core responsibilities of 1st level support: resolving incoming support requests, actively tracking ticket statuses, and routing more complex issues to the correct technical teams.

As you get a solid grip on the daily routines and your understanding of the organization grows through hands-on work, you will have the opportunity to expand your responsibilities and take on more independent workflows. Looking ahead, the team also plans to introduce AI and automation into ticket handling later on, which will offer you a chance to develop your skills further alongside your core duties.

You are offered

A great chance to grow and get more responsibility in your role.

Valuable experience in an interesting and global company.

A chance to learn new skills with AI and automation.

Work tasks

Ticket Resolution & triage: efficiently resolve support requests, track ticket status, report service delivery times and drive cross-team coordination to resolve complex issues.

ServiceNow governance: provide support across multiple core ServiceNow modules and ensure high CMDB data quality through configuration oversight and corrective actions.

Documentation & knowledge Base: ensure all required documentation and Knowledge Base articles related to ITSM services are updated, structured, and followed.

Process Improvement: contribute to continuous service and process improvement initiatives. Drive minor enhancements across workflows and automation

Stakeholder Collaboration & training: collaborate continuously with process