Time Service Delivery Expert

About this role

Responsibilities

• Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations.
• Act as a second‑level subject matter expert for Time Services processes, policies, and data‑related topics.
• Ensure compliance with local legislation, data privacy requirements, payroll controls, and internal governance standards.
• Resolve time and attendance queries within agreed service levels and escalate complex issues to the appropriate experts.
• Prepare and validate payroll inputs in line with payroll calendars, controls, and audit requirements.
• Produce regular and ad‑hoc reports to support payroll, compliance, and business needs, highlighting exceptions and risks.
• Support system enhancements, projects, and stakeholder training to continuously improve Time Services delivery and user experience.

Requirements

• 3-5 years of work experience in an international matrix organization
• Fluent German and English
• Strong analytical skills with good Excel skills
• Problem-solving mindset with the ability to handle high volume requests
• Team-oriented, proactive, open with willingness to go the extra mile
• High-learning agility and curiosity to quickly build expertise in Time Services processes
• Desired Requirements
• Proven ability to work with time and attendance systems and enterprise platforms such as Workday, SAP, UKG, Workforce Software is advantage.
• Benefits & Rewards
• Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 17,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Public Transportation allowance; MultiSport Card, Employee Share Purchase Plan. Find out more about Novartis Business Services:
• https://www.novartis.cz/
• Commitment to Diversity and Inclusion
• Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.