Senior IT Support Engineer

About this role

Responsibilities

• 1. Assess and improve the IT infrastructure (servers, networks, switches, routers, firewalls, etc.) to ensure its smooth and efficient operations, manage the upgrade, optimization, rationalization/replacement, and integration of the IT system in alignment with company IT strategy and policies.
• 2. Ensure a high level of IT Security by implementing appropriate tools and systems for data security and cyber security; establish and improve IT security management evolving with industry standards and best practices.
• 3. Collaborate with development teams to ensure that fit-for-purpose solutions are evaluated and selected based on priority-based cases. Ensure all applications are delivered and operating efficiently and smoothly.
• 4. Helpdesk supporting in our office.

Requirements

• 1. Bachelor's degree holder or above in computer science, information technology or related discipline.
• 2. Minimum 10 years of relevant post-qualification experience in IT infrastructure, Data Security, Data Integrity, and various business applications, training, and helpdesk services support.
• 3. Must have practical experience in internet/web development, knowledge of hardware & software are both required.
• 4. Familiar with enterprise network devices (Huawei, Cisco, H3C, Fortinet), TCP/IP network hands-on experience
• 5. Knowledge and experience with server hardware (Dell, HP, Lenovo)
• 6. Familiar with Windows/Linux Server, Active Directory, MDT, VMware vSphere, Docker, Kubernetes, Gitlab, Gerrit, Jfrog, Prometheus, Grafana
• 7. Familiar with MySQL or MS SQL, Redis
• 8. Nice Knowledge and administrative experience in Jira and Confluence
• 9. Familiar with Microsoft O365, Entra ID, Intune, Azur