Fitbit Products Support Specialist with Finnish and English
About this role
Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.
If you are excited about health and technology, join our Fitbit Team
As a Fitbit Customer Support with Finnish and English, you will be part of a great team and will:
Help our users with any issues they might have via tickets or calls
Provide solutions to everyday device use questions on a case by case customer-oriented approach
Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
Work with a passionate team of customer-friendly colleagues from an international background
Not bad, right?
What we expect from you:
Fluency in Finnish language for daily communication with customers
Good command of English (B1 or similar) for training and internal communication
Basic understanding of iOS and Android OS use/features
Demonstrating empathy
Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
Result-oriented with personal performance
Friendly and outgoing personality
Looking for a long-term employment
In return, we offer:
Responsibilities
- Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.