Senior Director - GBS PAS Strategy & Performance
About this role
Senior Director - GBS PAS Strategy & Performance
The Strategy & Performance Director plays a critical role within the Global Business Services (GBS)
service
representing
a
specific area
of GBS (either functional or enterprise service)
and ensuring its strategic needs are met. This role requires a deep understanding of the holistic strategy of the customer, including pricing, volume, demand, and opportunities across GBS
. A key responsibility is to collate and present the GBS story, effectively communicating value and performance to the customer. This role demands a strategic thinker with excellent analytical skills, capable of influencing senior leaders and driving performance improvements across the organization
The role will be supporting GBS Process and Analytics Solutions and be part of the PAS LT.
The
Strategy and Performance Senior
Director will prepare for customer boards
, offering insights and strategic guidance to align GBS
PAS
capabilities with customer goals
.
Typical Accountabilities
The
role holder will be
accountable for:
Analysing
pricing, volume, demand, and opportunities to inform decision-making and strategic planning.
Collaborating with GBS teams to ensure alignment of services with customer expectations and strategic goals.
Enabling the collection and dissemination of information to articulate the GBS value proposition to the
customer
.
Driving
continuous
performance improvements
and
strategic initiatives within the GBS
service
Monitoring and reporting on GBS performance metrics,
identifying
areas for improvement and growth
Governance of the overall delivery and relationship with the customer, including risk management
Leveraging external perspectives and industry research and best practice to support innovation and strategic dev
e
l
o
pment across GBS
Building strong relationships with key stakeholders to influence and drive strategic alignment.
Driving the development of business cases for the delivery of new demand or services
Ensuring compliance with relevant regulations and standards in all strategic
activitie
s
Long term strategic planning
for the service
, includin
g existing and
/or
new capabiliti
es
,
working with the
Head of Strategy, GBS to ensure alignment with GBS strategy
Defining and delivering the communication plans, aligning with central GBS Communication team
Service design, including operating model
inclusive of
processes
, org design
, technology requirements, pricing etc.
Lead and inspire a high-performing team, fostering a culture of skill development and accountability through effective people management, strategic
leadership
and line management where applicable
Requirements
- Proven experience in a business partnering role within a
- shared services
- or GBS environment
- :
- Strong analytical and strategic capabilities with a focus on pricing, volume, and demand analysis.
- Excellent communication and presentation skills, with the ability to influence senior leaders.
- Experience in preparing for and
- participating
- in high-level customer interactions and boards.
- Demonstrated ability to align services with strategic goals and drive performance improvements.
- Strong relationship management skills and ability to work effectively in a matrix organization.
- Ability to synthesize complex information and tell a compelling story about GBS value and performance. | - Experience in the pharmaceutical or biotechnology industry.
- Understanding of market dynamics and strategic planning in a GBS context.
- Familiarity with industry best practices and benchmarks in strategy and performance management.
- Comprehensive understanding of the GBS space as well as the clear understanding of the external marketplace (current & future) to shape new opportunities. Experience in both Captive and BPO.
- Experience in digital transformation and strategic change initiatives
- AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
- We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
- Date Posted
- 19-May-2026
- Closing Date
- 01-Jun-2026
- AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.