Tenant Liaison Officer

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At PH Jones, our mission is to mend it.

Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.

PH Jones

are looking for

Tenant Liaison Officer

to join our team.

We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in

Wigan

. Regular travel within this area will be required, so you will need to live within a reasonable commutable distance.

Please note: This is a fixed-term opportunity covering the Wigan area, with 12 month expected duration

Full-time, fixed-term contract

40 hours per week, Monday - Friday

Fully costed van & fuel card

Full uniform, PPE, phone & laptop provided

Your role will involve:

Managing tenant complaints

Visiting customers in their own homes

Assisting with the management of our installs and service programme across our social housing portfolio

Assisting our operational management team and planners, in gaining access to properties and making contact with tenants

Managing client relationships and working with them on access procedures, installation programmes and community engagement

Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction

Upholding PH Jones and British Gas company standards and policies at all times

Here’s what we’re looking for:

Social Housing or housing experience desired

Great organisational skills are required, including knowledge of Microsoft Office

You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure

Strong customer service skills and confidence in your dealings with both internal and external stakeholders

A working knowledge and understanding of contract parameters and their implications

An in-date driving license with no more than 6 points

An ability to adapt to all

PH Jones

and

British

Gas

standards, procedures and safety measures, whilst offering excellent customer service

We also offer:

25 days annual leave + bank holidays

Performance related Quarterly Bonus against KPI’s

Company matched contribution Pension Scheme

Group Income Protection, Life Assurance & Accident Insurance

Company Funded Healthcare plan

Access to MyHealth with 24/7 MyCare phone line

Online GP24 virtual service

Eye Test Voucher

Annual pay review

Legal Help

Financial Education

Centrica Benefits – offers & discounts with high street partners

Profit Share Award

Employee Energy Allowance

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/phjones

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.