Customer Due Dilligence Senior Associate

About Pleo Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We're looking for a Customer Due Diligence Senior Associate to join our Team at Pleo. In this role, you’ll support the onboarding and ongoing due diligence of businesses across all risk levels and you’ll play a key role in improving our internal processes and workflows by identifying gaps and areas for enhancement within our systems. If you’re excited by the opportunity to review a wide range of businesses, help improve onboarding processes, join a warm and friendly team, and are passionate about Customer Due Diligence, then this could be the perfect opportunity for you! Who you’ll be working with and reporting to You’ll report to our Customer Due Diligence Team Manager and work closely with teams across Transaction Surveillance, KYC Support, and Fraud. Our Financial Crime Operations function consists of 74 highly collaborative individuals who are dedicated to protecting the business and delivering a strong customer experience. You’ll also have the opportunity to partner with teams across 2LoD, Sales, and Customer Support to help drive successful outcomes. What you’ll be doing As a Customer Due Diligence Senior Associate, you will: Play a key role in the onboarding of new customers, ensuring compliance with internal procedures, regulatory requirements, and controls across all risk levels. Play a key role in the ongoing due diligence and periodic review of existing customers, ensuring continued compliance with internal procedures, regulatory requirements, and controls across all risk levels. Identify and provide feedback on gaps within our internal controls to help foster an environment of continuous improvement. Support a collaborative working environment by engaging with fellow team members and key stakeholders across the business. Mentor team members to ensure growth and knowledge sharing across Customer Due Diligence. What you bring You’ll thrive in this role if you have: The understanding of importance to be compliant with internal procedures, regulatory requirements, and controls across all risk levels. Strong communication skills and the ability to collaborate with a team with many different cultures/backgrounds. A passion for solving problems in creative and innovative ways. Excellent time management and the ability to prioritise tasks effectively. Experience with business onboarding and complex ownership structures. A background in Financial Crime and Customer Due Diligence. Why is this role a good fit for you This role is a good fit for you if: You enjoy reviewing and understanding a wide range of businesses and industries. You’re passionate about Customer Due Diligence, compliance, and financial crime prevention. You thrive in a collaborative environment and enjoy improving processes and ways of working. This role is not a good fit for you if: You struggle working in a fast-paced environment with changing priorities. You do not enjoy detailed investigative or analytical work. You prefer working in isolation rather than collaborating with stakeholders and wider teams. How you’ll develop in this role In your first 6 months at Pleo, you’ll: Learn how Pleo conducts onboarding for businesses and develop a strong understanding of internal procedures and processes. Collaborate with colleagues to help improve and streamline the onboarding process. Grow your skills in your self identified areas of growth, taking on new challenges as the company continues to scale. We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in your self identified areas of growth. The location Please note: We can hire on a remote, hybrid or in-person set-up in any of the locations listed on the advert but you will need to be physically based in the country of your choice with a valid r