Order to Cash Senior Specialist

About this role

Responsibilities

• Based on the understanding of the country and customer specific situation, ensure timely payment of the invoices to be due in the month applying differentiated collection techniques based on the customer materiality & relevance.
• Provide analytical support to O2C & TCM Lead and CFO in matters related to collection activities, decision making and general projects
• Collaborate with stakeholders to resolve collection related issues. Close all open points raised during monthly KPI review meetings, ensuring leading operations
• Investigate root causes of invoice disputes and deductions to avoid adverse P&L impacts
• Contribute to the preparation of analysis and reports with particular emphasis on accuracy, compliance and timeliness of data provided
• Support credit risk management activities including credit limit reviews, blocked order resolution, and customer exposure monitoring
• Participate in or lead continuous improvement, harmonization, and digital enablement initiatives within TCM.
• Execute and document internal control activities in accordance with the Novartis Internal Controls Framework. High quality assistance during the month end closing process
• Identify inefficiencies, process gaps, and opportunities for standardization or automation
• Support system enhancements, UAT testing, and implementation of digital O2C solutions

Requirements

• 3–5 years of experience in Order to Cash, Accounts Receivable, or Finance Operations
• Bachelor’s degree in finance, Accounting, or Business Administration
• Experience in shared services or global operating model preferred
• Ability to analyze financial data critically and deliver accurate, timely, and reliable insights
• Experience working with financial systems and managing data accuracy across reports and registers (SAP knowledge is a must)
• Professional level of Spanish and English, both written and spoken
• Commitment to Diversity and Inclusion
• Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.