Solutions Consultant with Finnish and English
SofiaCompetitive0 applicants
About this role
Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
I joined TELUS Digital Bulgaria as a Solutions Consultant with Finnish and English for the world's biggest search engine, and became part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.
We offer:
Responsibilities
- Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, Ticketing systems, and other customer service tools to meet the unique needs of our customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established Protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends
- What You'll Need:
- Fluent Finnish and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem-solving
- Adaptable and quick to learn new processes and technologies
- Self-motivated with a passion for custome