Business Technology Analyst
About this role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
Responsibilities
- Designs, develops, and optimizes AI prompts and workflows that drive autonomous process orchestration across assigned portfolios.
- Ensures accuracy, consistency, and quality of AI-generated outcomes in support of internal operations.
- Partners with Technology, Quality Control, and Operational teams to continuously refine AI models, measure performance, and scale throughput.
- Oversees prompt governance, version control, and documentation to ensure compliance with card scheme rules and internal operating procedures within area of responsibility.
- Participates in the design and improvement of AI-driven operational systems and procedures relevant to the Back Office Operations function.
Requirements
- Past experience in Complaints, Collections, Fraud, or Disputes
- Experience with Microsoft Copilot Studio, Power Automate or any other AI workflow and agentic environment
- Demonstrated experience in Prompt Engineering — designing, testing, and optimising prompts for large language models in a professional or project context
- Good verbal and written English language skills
- Location expectations
- This role requires working from a U.S. Bank location three (3) or more days per week.