Client Operations Delivery Analyst
Krakow, PolandCompetitiveHybridFull time0 applicants
About this role
Meet the Team
The Licensing
Enablement & Adoption team provides licensing training, portal demo and strategic guidance to Cisco customers and partners, with the goal of enabling their self-sufficiency with licensing management.
Your Impact
This is a high-impact hybrid role that sits at the intersection of Strategic Licensing Enablement and Instructional Design. You
won't
just be creating training materials; you will be the bridge between Cisco's complex licensing ecosystem and the people who use it. You will be responsible for the end-to-end learning lifecycle from designing interactive, multimedia content to delivering live, strategic guidance that helps our customers and partners unlock the full value of their Cisco investments.
Responsibilities
- Enablement & Strategic Guidance
- :
- Deliver live licensing training, portal demos, and best-practice workshops
- to
- internal teams, partners, and customers.
- Provide strategic consulting on Smart Account optimization, license migrations, and consolidation to maximize ROI.
- Assist
- stakeholders in navigating the Cisco licensing ecosystem to ensure operational efficiency.
- Work cross-functionally to resolve licensing queries and ensure seamless stakeholder engagements.
- Content & Learning Design
- :
- Develop and
- maintain
- high-quality training materials, including documentation, process walkthroughs, and multimedia videos.
- Design structured courses and assessments to meet diverse learning
- objectives
- .
- Collaborate with Subject Matter Experts to ensure content accuracy and relevance.
- Manage the learning content lifecycle, including version control and accessibility standards.
- Minimum Qualifications
- Education
- : Bachelor's degree
- in any field.
Requirements
- :
- 1
- + years of experience in instructional design, technical training, or a customer-facing enablement role.
- Content Creation
- : Demonstrable ability to build professional-grade training documentation and multimedia content (videos, walkthroughs, FAQs).
- Communication
- : Excellent presentation and facilitation skills, with the ability to simplify complex technical concepts for diverse audiences.
- Analytical Skills
- : Experience using data or feedback to measure training efficiency and improve learning outcomes.
- Willingness to
- work
- EMEA and EST tim
- ings
- .
- Preferred Qualifications
- Bachelor’s degree in
- Instructional Design, Education, Communications, or a related field (or equivalent practical experience).
- Cisco Licensing Knowledge
- : Working knowledge of Cisco
- licensing
- tools and processes (e.g., Smart Accounts, CSSM, C
- isco License Central
- ).
- Instructional Design Tools
- :
- Proficiency
- in modern e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia, or similar).
- LMS Experience
- : Hands-on experience managing and administering Learning Management Systems (LMS) to track and report on learner progress.
- Why Cisco?
- At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
- We are Cisco, and our power starts with you.