Senior Ops & Product Builder

Health can’t wait . Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture . We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. 🤹 Operations at Alan Behind Alan's performance lies an Operations team that is anything but back-office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale. As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross-functional alignment, and build solutions with lasting impact on Alan's P&L and member experience. You’ll be joining 80+ talented, committed, passionate Ops team members working globally on all our services. You’ll be among the team mates structuring this community. ⭐️ The challenges We are looking for a driven professional and entrepreneur with a strong operational background to step into our Customer Enablement Ops team: transforming the way insurance is administered at scale. Our goal is to make Alan the benchmark employer benefit, seamless for every HR admin and genuinely loved by employees, as we grow internationally . The job description is simple: you set the vision, make the hard calls, and own the outcome. Here are some examples of past missions that you could lead: Owning financial performance and building a global recovery engine: Tracking billing KPIs and recovery rates across our markets and establishing the right controls to catch trends and gaps early. Then going further: building the assets and partnerships that actively drive costs down, including designing a global recovery system that scales across countries and adapts to local legislation, and can be deployed when Alan enters a new market. With millions invoiced every month and high growth, the impact on P&L is direct. Making employee management as simple and automated as possible so our admins can cover their members efficiently whatever their setup. From building a DSN-based automated affiliation system, to scaling software integrations or bulk file import systems, making sure that whatever the channel or country, it just works. Deciding which flows to automate first, when to deploy AI, what to build in the product as well as building the monitoring infrastructure to run it reliably at scale. Supporting Alan's growth by scaling operations for its largest deals: As Alan bids on its biggest accounts, making the call on whether and how Ops can absorb the incoming volume. Understanding which capabilities need to be built first, when to externalize, when to leverage AI, what resources are needed. Aligning Sales, Product, and Finance to make it happen. ⭐️ If you have some of the following, you may be a great fit ⭐️ You have at least 10 years of professional experience in Operations management or entrepreneurship You are fully fluent in English and Spanish or French or Dutch You have a high level of structure and strong analytical skills (including Sql fluency for data analysis) You independently own high-ambiguity, high-impact initiatives (typically >10M€/year business impact) You excel at defining a clear vision and roadmap on your scope, lead product reviews, and drive make-or-buy decisions You make hard prioritization calls with partial information and manage key external partnerships autonomously You are a thought leader and implement innovative uses of AI and automation across crews You are a strong mentor: you make the people around you better, and you drive significant community impact For this role we are looking to hire within the E-F level range based out of France, Belgium or Spain. 🎯 Important note: we hire people, not roles. If you're excited about this opportunity but don't check every box, we'd love to hear from you . Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. If you identify yourself as a woman : Did you know that research shows women often