Service Manager, ICT Infrastructure

About this role

Responsibilities

• Are you passionate about delivering great day-to-day digital experiences for employees while keeping services stable, cost-efficient, and continuously improving? Join our Information Management (IM) organization as a Service Manager, ICT Infrastructure and take ownership of a defined set of infra services while also driving holistic governance across providers and stakeholders.
• In this role you will manage service providers, contracts, and costs, and you will analyze service delivery performance to identify actions required to maintain or improve service levels. You will work closely with internal teams and multiple suppliers to ensure seamless service delivery.
• This is a full-time position. You may be located in any of the Orion sites in Finland, UK, Belgium, France and India. We support a hybrid working model.
• Manage and develop a defined set of ICT infrastructure services
• Lead cross-provider service integration governance in the infrastructure area to ensure seamless delivery, clear responsibilities, and effective collaboration across suppliers and internal teams
• Manage service providers, contracts, and costs
• Lead contract negotiations in collaboration with Indirect Sourcing and Legal
• Manage supplier relationships for the infrastructure area, including performance management, service reviews, and continuous improvement initiatives
• Data driven service management: monitor and analyze service performance (SLAs, incidents, problems, changes, availability, customer feedback) and identify actions required to maintain or improve service levels
• Ensure service compliance with security, risk, and regulatory requirements, and support audits by providing evidence and reporting
• Provide transparent communication to stakeholders on service health, risks, and improvement progress
• What you can expect from us
• At Orion Pharma, your work creates true impact and wellbeing for our customers, patients, and socie