Customer Success Manager

Meet Sievo!

We're Sievo. A fast-growing software-as-a-service company from Finland. Our unique superpower is called procurement analytics. We are the global leaders in our space and help our customers understand their own procurement data, make data-driven decisions, reduce emissions, drive supply chain resilience, and beyond! Currently 2% of global GDP is processed by Sievo every year - pretty cool, right?

If building strong relationships and driving customer success in a global environment makes you tick, we might just be the perfect match! As our new Customer Success Manager, you'll have the opportunity to have true impact. You will be providing world-class product support while nurturing lasting relationships across our growing international customer base that includes customer such as Deutsche Telecom, Carlsberg, Mondelez and many more.

You'll be joining our Customer Success team right here in Helsinki, where we're passionate about data, analytics, and - most importantly - bringing tangible value to our customers. Every day, we work closely with customers to help them tackle complex procurement analytics challenges and turn data into real business value.

Ready to make your mark? Join us to take part in this great growth adventure!

As a Customer Success Manager, you will:Be the closest point of contact with your dedicated customers, drive well-organized and effective customer encounters, as well as activate and monitor your customers to ensure optimal user adoption.

Build overview and take ownership of your customers' journey at Sievo by having knowledge about all ongoing client activities. You coordinate and drive changes, flag issues and act as a project manager for development projects.

Help clients' Procurement, Finance and IT functions get the most out of Sievo's software by finding solutions for their business and procurement analytics needs.

Own the full client onboarding process and deliver user trainings to support customers in getting maximum val