Client Success Manager | Helsinki

About this role

Responsibilities

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximising value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers' organisational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' acco

Requirements

• Begin your career as a Customer Success Manager at Meltwater, where each day is focused on helping customers get real value from the tools they have invested in. We are looking for driven individuals who want to own outcomes, not just support them, people who learn fast, take initiative, and build better ways of working as they go.
• As a Customer Success Manager, your focus will be on driving product adoption, identifying and mitigating risk across your account portfolio, and running training and onboarding that actually sticks. You will use the tools available to you, including AI-assisted research and workflow tools, to stay ahead of your book and respond to customer signals before they become problems.
• At Meltwater, we offer more than just a job. It is a pathway to real ownership and professional growth. You will work alongside experienced account managers and supportive leaders who are invested in your development, and you will have a clear path forward as you demonstrate results.
• If you are someone who reads their own data, builds things that scale beyond them, and wants to grow into a senior role by earning it, this is the right place to start.