Infrastructure Support Services – Front Line Analyst (OSS)

We’re looking for an Infrastructure Support Services – Front Line Analyst (OSS) for a global company in Lund. Start is July 13th, 2 years limited contract to begin with. This role is 100% onsite in Lund.

Main responsipilities

Handle incidents, requests, and tasks as per defined processes and SLA.

End user support.

Reinstall and refresh IT equipment as per defined processes and life cycle.

Ensure proper IT operation on site and troubleshoot IT equipment.

Deliver and install requested IT functionalities to users at local and remote sites.

Actively contribute ideas to improve IT situation on site and remote sites.

Project participation and implementation of global projects at local sites.

Support other teams within the IT Function troubleshooting issues.

Ensure proper documentation of technical solutions and equipment.

Not desk bound job hence will be required to handle light weigh equipment, climb-ing ladder, and moving around freely.

Technical Skills

Min 2-3 years of hands-on support for IT Services

Great knowledge and troubleshooting experience of Microsoft and Apple products, client applications, mobile platforms (iOS & Android), printer & network equip-ment.

Experience of reading, understanding, and following technical documentation, rou-tines, and processes.

Basic knowledge about factory equipment and factory specific systems or equiva-lent is meritorious.

Experience in project and vendor management will be a plus.

Personal Skills

Good analytical, investigational, and troubleshooting skills.

Stakeholder management.

Multitasking, having the ability to perform several tasks at the same time.

Excellent verbal and written skills in English.

Commitment and drive

Business-focused.

Self-motivated and drive issues independently.

Taking responsibility to keep updated and informed about OSS and GSD infor-mation.

Results-oriented & concluding work ethic to always deliver in time, in-scope, and on-budget.

Personali