Manager, IT Service Management, K Group

We are more than 1,000 entrepreneurs and 39,000 K-team members with an endless belief in building better commerce, over and over again. We believe in commerce and the strong spirit of entrepreneurship as the cornerstone of a thriving and prosperous society.

Whether your passion lies in cars, construction, customer service, or technology, we constantly have new opportunities for those ready to shape better commerce. Your work leaves a mark on the everyday lives of Finns-how we move, eat, and build. This house never stands still, and you can shape your own career path, moving across industries and companies.

We are the House of Doers, united by an authentic spirit of action. With teamwork and a customer-first mindset, we create better commerce every single day. So let's roll up our sleeves and get things moving again - LET'S K!

Do you enjoy improving services and making everyday work easier for others?

At K Group, IT service management supports operations across the organization. We are looking for a Manager, IT Service Management to join our team and work hands-on with ServiceNow development and configuration management together with business and IT teams and our IT service providers.

About the role

In this role, you get to shape how our organization works by turning business needs into practical ServiceNow solutions that make everyday work smoother and data more reliable. You'll partner closely with stakeholders, process owners, and our ServiceNow platform team to prioritize what matters most and drive real adoption. From clarifying requirements and planning work to supporting testing and releases, you'll help ensure changes are delivered smoothly and with high quality. You'll also take on the CMDB Configuration Manager responsibilities, helping keep our configuration data accurate, trusted, and truly useful.

Why join us?

Work on business-critical services that keep everyday operations running for millions of customers

Have a hands-on role with visible impact