Technical Support Engineer

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Technical Support Manager

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You will be part of the service organization for ABB Motion Service, in Västerås. We provide service to the global installed base of high voltage rotating machines. At ABB, we are proud to offer you an environment where we value personal and professional development.

Your Responsibilities

We are looking for a customer-focused and collaborative Technical Support Engineer to join our team. In this role, you will provide technical support to local service units, external customers, and internal stakeholders, ensuring a high level of service and professionalism in every interaction.

Provide technical support to local service units, external customers, and internal teams

Handle warranty cases for factory products, including technical investigations and root cause analysis

Manage and follow up on support cases in a shared case management system

Ensure cases and projects are handled in a structured, professional, and high-quality manner

Deliver clear and effective communication from both a technical and customer perspective

Contribute to continuous improvement and knowledge sharing within the team