Operations Engineer
About this role
We love the internet. It has enabled us to communicate with each other in incredible ways and quite frankly we can’t imagine life without it. All of our calls, emails and chats flow over the internet in the form of data. Right now, most of your personal communication is monitored and used for, amongst other things, advertising. Our mission is to ensure private communication for everyone by giving people control over their privacy. So do you believe in an honest and privacy first internet and want to use your Ops skills to really make a difference? Do you believe in basic privacy rights and the power of technology to perfect it? Let’s talk!
Responsibilities
- As our new Ops Engineer, you’ll take primary responsibility for maintaining and developing our IT infrastructure, ensuring the availability and reliability of our services. You’ll work closely with a small, passionate team of email and privacy experts, support our users, and contribute to a secure, stable, and scalable environment.
- As our new Ops engineer you are part of our operations team, and be responsible for ongoing monitoring, optimization and identifying abuse. Y You play a pivotal role in our team, will be working with a team of email and privacy fanatics.
- Core Ops Responsibilities
- Your responsibilities include:
- Performing regular maintenance, upgrades, and infrastructure expansions.
- Monitoring email traffic, identifying abuse, and implementing both ad-hoc and structural solutions.
- Keeping the system running smoothly and fixing bugs as they arise.
- Supporting the monitoring, upgrading, and maintenance of our network infrastructure, including mapping, troubleshooting, and preventative maintenance.
- Managing and maintaining our webmail, calendar, and contact services
- Collaborating with external partners such as datacenters, hardware vendors, network providers, and anti-abuse/spam list operators.
- Creating and maintaining technical documentation, and encouraging the team to contribute and actively use it.
- Handling technical support tickets as a team, while building tools to reduce and accelerate ticket resolution.
- Providing 3rd-line support (via the support team when possible) to direct customers and resellers.
- Participating in the on-call rotation (approx. one week per month).
- Collaboration & Innovation
- Contributing to and/or leading infrastructure innovation projects.
- Supporting application testing and operations (e.g. webmail, calendar, contacts).
- Working with the support team to reproduce and resolve bugs.
- Development (willing to learn / nice to have)
- Full-stack development for internal tooling.
- Backend development for customer-facing applications.
- Reviewing and testing in-house developed tools and apps.
- Maintaining and improving our YouTrack environment.
About Mijndomein
Passionate about changing the status quo when it comes to digital privacy, Soverin is an independent, privacy-first email provider based in Amsterdam, the Netherlands. For a decade, our mission has been to ensure secure communication by giving users control over the privacy of their mailboxes. Run by a team of email experts, including tech gurus, network pros, domain authorities, protocol specialists, internet pioneers, entrepreneurs, and business leaders, we have created a secure, scalable, and steady email platform that is safe, functional, and easy to use. We take pride in our privacy by design email service and our plug & play MSP/ISP/hosting, SMB and reseller solution.