HR Content Compliance Specialist

About this role

Responsibilities

• Country HR Knowledge Management
• Own and maintain
• country‑specific HR knowledge content
• , ensuring alignment with global HR standards while accurately reflecting
• local labor laws, regulatory requirements, translations standards and country practices
• .
• Partner with
• Country Publishing Leads (CPLs), HR COEs, and regional stakeholders
• to create, review, approve, publish, and retire HR knowledge articles.
• Ensure HR knowledge content is
• clear, actionable, searchable, and consistently structured
• according to HR knowledge governance standards.
• Coordinate timely updates to knowledge content following
• policy changes, regulatory updates, audit findings, or process changes
• .
• Audit & Compliance Support
• Serve as a key HR contact for
• knowledge content
• related to HR policies, procedures, translations & AI Readiness Guidelines.
• Perform regular
• knowledge audits and health checks
• to validate accuracy, compliance, and completeness of country-level HR content & measure effectiveness and user satisfaction through data & analytics.
• Track, document, and remediate
• audit findings, gaps, and corrective actions
• related to HR knowledge and documentation.
• Maintain clear
• audit trails, version history, approvals, and documentation evidence
• in line with governance expectations.
• Governance & Quality Assurance
• Enforce
• HR knowledge governance frameworks
• , including standards for content creation, review cycles, approvals, translations, and retirements.
• Monitor knowledge KPIs (e.g., content freshness, audit findings, usage, and quality indicators) and escalate risks as needed.
• Support continuous improvement initiatives to strengthen
• knowledge quality, compliance, and AI readiness
• across regions and countries.
• Stakeholder Partnership & Enablement
• Act as a liaison between
• HR Operations, HR Solutions, Legal, Compliance, COEs & cross-functional partners (i.e., IT, Finance)
• to resolve country‑specific issues and questions while adhering to established standards and consistency where applicable.
• Provide guidance and support to
• CPLs and HR knowledge contributors
• on knowledge standards, audit expectations, and compliance requirements.
• Support onboarding and enablement of new country stakeholders within the HR knowledge ecosystem.
• Required Qualifications
• Experience supporting
• multi‑country or global HR organizations
• .
• Familiarity with
• ServiceNow Knowledge
• , HR case management, or similar enterprise platforms.
• Experience supporting
• AI chatbots, copilots, or agent‑based HR service models.
• Background in global HR operations, shared services, or HR transformation initiatives.  Project Management mindset and abilities would be valuable.
• Familiarity with content analytics, search optimization, and user experience measurement.
• Key Competencies
• Knowledge governance & lifecycle management
• Stakeholder collaboration & influence skills
• Strong written communication and attention to detail
• Analytical mindset with focus on measured content performance and data-driven decision making & outcomes
• Continuous improvement mindset with a proactive approach to solutioning
• Required Skills:
• Artificial Intelligence (AI), Data Analysis, Employee Development, HR Analytics, HR Shared Services, HR Systems Implementation, Human Resource Information Systems (HRIS), Human Resource Tools, Process Improvements, Project Management, Service Improvement
• Preferred Skills:
• Current Employees apply
• HERE
• Current Contingent Workers apply
• HERE
• Search Firm Representatives Please Read Carefully
• Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
• Employee Status:
• Regular