Coordinator Support Specialist

Your New Role

We are now looking for a Global Fleet Operations Coordinator to join our client’s global Fleet Operations team in Gothenburg. This is a role for you who enjoy working in an international environment, creating structure and supporting processes across markets, systems, sales flows and internal teams.

In this role, you will support the Global Fleet team as well as colleagues in different markets in their daily operations. The focus will be on optimizing and supporting established sales processes, advising on system usage and helping markets manage order- and system-related questions in an efficient way.

You will become part of a small, collaborative team working with fleet sales on a global level. The team supports markets across several countries and ensures that orders from leasing companies and corporate customers are handled smoothly, correctly and consistently.

Your main responsibilities will include:

Supporting markets and internal teams with questions related to fleet sales, order flows and system usage.

Managing support tickets related to fleet sales.

Collaborating with operational, finance and digital teams to resolve order- and system-related issues.

Providing daily guidance to markets on system usage and established processes.

Working with project managers to update training material.

Collaborating with digital teams to scope system improvements, changes and new solutions.

Reviewing processes and performing monthly compliance controls to ensure that internal processes are SOX compliant.

Supporting the rollout of a new digital process for contract automation and storage.

Ensuring that customer agreements are signed and in place together with the markets.

Assisting in the yearly renewal process of customer agreements.

Updating customer agreement templates and documenting instructions, processes and frequently asked questions.

Supporting internal teams with planning, coordination and execution of fleet-related events when