Technical Customer Support Specialist
About this role
Location: Pasila, Helsinki / Hybrid: 2-3 days per week at the office
Are you a natural problem-solver who thrives on diving into technical challenges? Do you enjoy helping customers by answering their questions while also investigating the root causes of SaaS product issues? If you're ready to become a trusted problem-solver in customer support, you might be the person we're looking for.
We are looking for an experienced Technical Customer Support Specialist to take on an important role in our Customer Engagement team. In this position, you won’t just be handling tickets; you’ll be investigating complex technical issues, collaborating with our R&D team, enhancing our knowledge base, and ensuring our customers have a seamless experience. This is a crucial role for a talent who can hit the ground running and is passionate about directly impacting customer satisfaction and retention.