Remote - The NetherlandsCompetitive0 applicants
About this role
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.
Responsibilities
- Provide first-line support for non-technical issues raised by Reddit users.
- Handle and resolve ticketed support requests from moderators promptly and effectively.
- Escalate complex issues to appropriate teams and follow up to ensure resolution.
- Collaborate with cross-functional teams to identify and implement improvements in Reddit’s support processes.
- Maintain comprehensive documentation of support interactions and resolutions.
- Stay updated on platform changes and community guidelines to provide accurate and timely support.
- Suggest initiatives to improve the scalability, efficiency, and impact of community support operations and initiatives, leveraging technology and automation where appropriate.
- Required Qualifications:
- Previous experience as a moderator on Reddit.
- Knowledge of Reddit's platform and community dynamics.
- Experience working with customer support, success, and analytics software platforms (Zendesk and Salesforce are a plus).
- Passion for understanding customer needs and delivering exceptional customer support and experiences.
- Proven experience in providing first-line support in a customer service environment.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to troubleshoot issues effectively.
- Experience working in a team-oriented environment and collaborating with cross-functional teams.
- Nice to have: Fluency in English and at least one additional European language is a plus (German, Spanish, French, Italian)