Mortgage Customer Specialist

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for the timely and accurate completion of mortgage loan requests, acting as liaison between customers, mortgage loan originators and various third parties. Compiles, prepares and processes mortgage loan files from application through closing. Assures compliance with bank, regulatory and investor guidelines and customer service standards.

Basic Qualifications

High school diploma or equivalent

Three or more years of job-related experience

Preferred Skills/Experience

Effective problem-solving and decision-making skills

Ability to produce results in a fast paced, production-oriented and customer-centric role

Ability to manage multiple tasks/projects and deadlines simultaneously

Effective verbal and written communication skills

Thorough knowledge of loan processing and closing policies and procedures and credit policy to include automated underwriting system approver authority

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our

disability accommodations for applicants

.