Sales Support Analyst - Fixed-term contract
About this role
Entity:
Supply, Trading & Shipping
Job Family Group:
Sales Group
Job Description:
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Sales Support team in Poland and play a key role in ensuring smooth day-to-day operations, delivering excellent customer service, and supporting the commercial success of the B2B Fuels Business.
This business sells fuel products to a diverse portfolio of business customers across Poland, including transport companies, industrial clients, and resellers.
In this role, you will work locally with the Polish market while being part of a broader European organization, collaborating closely with local and international colleagues as well as cross-functional teams.
The role combines customer interaction with operational and administrative responsibilities, including regular communication with customers via phone and email, as well as back-office activities to ensure efficient and reliable business processes.
The role is performed in a hybrid setup (80/20 on-site/remote).
In this role you will be responsible for:
Management of Sensitive Data & Customer Administration
Coordinate and ensure accuracy of customer master data.
Manage Customer Portal administration, including user creation and access rights.
Ensure full compliance with internal policies, GDPR, and data protection standards.
Process & Operational Management
Ensure
correct and efficient operation of all key systems (e.g., SAP, Salesforce, PROS).
Respond promptly to system issues; coordinate fixes and raise when needed.
Handle incident management, solve, and ad hoc operational requests.
Drive and support initiatives to digitalize, streamline, and improve processes.
Collaborate closely with BSG, Supply, Pricing, and Logistics teams.
Provide operational support to internal partners, including KAMs and other groups.
Manage customer complaints and product claims in line with bp procedures.
Make operational decisions in Business Continuity Plan (BCP) situations.
Manage and update customs documentation where applicable.
Support performance management activities to ensure financial delivery for the B2B business.
Participate in bp projects and cross-functional initiatives
What You will need to be successful:
E
ducation
Relevant professional education, ideally in business administration, customer service, or a related field.
Requirements
- Strong teamwork approach is essential.
- Experience in customer service or administrative roles.
- Experience in B2B sales or supply chain is beneficial.
- GBS / Finance / Supply experience is an advantage.
- Technical affinity, ability to understand system
- ‑
- related topics.
- Experience with SAP, MS Office, PROS, Salesforce or comparable systems.
- Skills & Competencies
- Willingness and openness to learn, grow, and develop new skills (growth mindset).
- Open
- ‑
- minded, flexible, and able to thrive in a dynamically changing environment.
- Strong customer focus and commitment to operational excellence.
- Solid systems and process understanding with strong problem
- ‑
- solving skills.
- Technical acumen and high attention to detail.
- Fluent
- in
- English (written and spoken).
-
- At bp, we provide the following environment and benefits to you:
- A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
- Possibility to join our social communities and networks
- Learning opportunities and other development opportunities to craft your career path, including access to LinkedIn Learning, Coursera and GetAbstract
- Life and health insurance, medical care package, Employee Assistance Program with psychological and legal support
- Additional days off
- Equity matching program
- And many other benefits
- Please read the contenct of the following Internal Reporting Procedure. Reading it signifies confirmation of familiarity with the content of the document. / Proszę przeczytać poniższą „Procedurę zgłoszeń wewnętrznych”. Przeczytanie jej oznacza potwierdzenie zapoznania się z treścią document.
- BPESE_Procedura_zgłoszeń_wewnętrznych_2024_PL_EN.pdf
- Travel Requirement
- Up to 10% travel should be expected with this role
- Account strategy and business planning, Business Acumen, Channel marketing activation, customer and competitor understanding, Customer Profitability, Customer promise execution, Customer Segmentation, Customer Value Proposition, Digital Fluency, Internal alignment, Listening, Managing strategic partnerships, market, Marketing strategy and programmes, Negotiating value, Negotiation planning and preparation, Offer and product knowledge, Partner relationship management, Proposition development, Prospecting and pipeline management, Sales forecasting/demand planning, Sector
- Legal Disclaimer:
- We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability
- status. Individuals
- with an accessibility need may request an
- adjustment/accommodation
- related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an
- adjustment/accommodation
- related to the recruitment
- process, please
- contact us
- .
- If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.